Booking Conditions for Schools

By booking with us at Oakwood you confirm that you have read, understood and agree to our booking conditions. If you have any queries or concerns about any of the points below please do not hesitate to contact us.

Residential Bookings

Booking Procedure

A residential booking may be made by telephone or email. We will then raise an invoice requesting a 20% non-refundable deposit. The booking will be held for 7 days pending receipt of the deposit. We will confirm the booking by phone or email once the full deposit has been received. If we do not receive the deposit within that period we will have to cancel the booking. You will receive an email or a phone call to let you know that this has taken place.

We ask that the full payment for your booking is made 1 month before you arrive at the Centre. If we do not receive payment by this time we will contact you by phone or email. If payment is not made following this contact Oakwood will have the discretion to treat the booking as cancelled, and full cancellation fees will apply.

Cancellation Policy

In the event of cancellation for whatever reason, by either a group or individual, the deposit is non-refundable.

Where cancellation occurs within 2 months of your arrival, the following charges apply:

Cancellation within 2 months: 50% of full fee due
Cancellation within 1 month: 100% of full fee due

Cancellations must be made in writing – we will continue to hold your reservation until this written cancellation is received.

In the event of your booking having to be cancelled by Oakwood, you will be offered either a full refund, or a similar booking on different dates.

Damages

We ask that groups accept full responsibility (including payment) for any breakages/damage that result from inappropriate behaviour whilst at Oakwood. When booking, as part of your initial deposit we will require a £250 damages deposit which will be refunded to you at the end of your stay.

Changing your Group size

We recommend that you estimate as accurately as possible the size of your group as it impacts on pricing, dormitory allocation and activity session groups. Please see our pricing information for more details. If the number in your group increases, we will do our very best to accommodate your requirements. A deposit for these extra numbers will be requested. If the number decreases however, you (as agent for the group) will be liable for the appropriate cancellation fee.

View Prices

Arrival and Departure Times

Unless previously agreed with us, we ask that groups arrive no earlier than 5pm on their first day and leave no later than 2pm on their final day.

Activity Session Bookings

Booking Procedure

An activity booking may be made by telephone or email. We will then raise an invoice requesting a 20% non-refundable deposit. The booking will be held for 7 days pending receipt of the deposit. We will confirm the booking by phone or email once the full deposit has been received. If we do not receive the deposit within that period we will have to cancel the booking. You will receive an email or a phone call to let you know that this has taken place.

We ask that the full payment for your booking is made 1 month before your session. If you book within 1 month of your activity session then you will be asked to make the full payment within 7 days of booking. If we do not receive payment by this time we will contact you by phone or email. If payment is not made following this contact Oakwood will have the discretion to treat the booking as cancelled, and full cancellation fees will apply.

Cancellation Policy

In the event of cancellation for whatever reason, by either a group or individual, the deposit is non-refundable.

In the event of cancellation for whatever reason, by either a group or individual, the deposit is non-refundable.

Cancellation within 2 months: 50% of full fee due
Cancellation within 1 month: 100% of full fee due

Cancellations must be made in writing – we will continue to hold your reservation until this written cancellation is received.

In the event of your booking having to be cancelled by Oakwood, you will be offered either a full refund, or a similar booking on different dates.

Changing your Group size

We recommend that you estimate as accurately as possible the size of your group as it impacts on pricing, dormitory allocation and activity session groups. Please see our pricing information for more details. If the number in your group increases, we will do our very best to accommodate your requirements. A deposit for these extra numbers will be requested. If the number decreases however, you (as agent for the group) will be liable for the appropriate cancellation fee.

View Prices

Arrival and Departure Times

Unless previously agreed with us, we ask that groups arrive no earlier than 5pm on their first day and leave no later than 2pm on their final day.